Utility Billing System

ACS Syan's Utility Billing System is a packaged solution for the management and administration of water, gas and electricity companies.

All the facilities that control the customer database, revenue collection, and customer service are fully integrated. It can thus provide close monitoring of system and business performance.

The core system meets the requirements of statutory legislation, while the flexibility inherent in the product design can provide tailored solutions where necessary.

It is fully up-to-date, easy to use and is maintained to keep pace with developments in the industry.

Key capabilities include:

• Billing management with support for:
  • Multiple payment methods
  • Outsourcing
  • Outsorting / Walksort / Mailsort
  • Bill Imaging
  • Vulnerable / special needs customer registration
  • Free meter options
  • Non-apportioned licence charges
  • Billing technical
• Address matching to Post Office Address File
• Meters:
  • Measured (direct and indirect)
  • Unmeasured
  • Interface for handheld readers
• Collection:
  • Multiple collection paths
  • Claims through to warrants via CCBC/SPC
  • Credit agency interface
• Banking/Payments:
  • Direct Debit
    • BACS
    • AUDDIS/ADDACS
    • Returns
  • Refunds
    • BACS
    • Cheques
    • Futured
  • EDI/payment load procedures
  • Customer contact management
• Letters
  • Inclusion of logos, signatures, etc.
  • Immediate and batch printing
• Standard of Service management
• DG Reporting
• Wide range of on-line analysis functions and reports

These integrated modules provide the key functionality required by modern water companies to enable them to satisfy the requirements of legislation and customer demands whilst keeping firm control of all finances. The core system is parameter driven, which allows it to be configured for use in different company environments without the need for bespoke tailoring. These features provide the flexibility for customers to extend and change their use of the system without requiring bespoke development. However, the open design of the system and our intimate knowledge of the industry ensure that we are able to develop and extend the system if necessary to meet changing business and legislation demands.