Hardware Maintenance
Most companies recognise that a maintenance contract for hardware makes sense, but
the market has reached a level of saturation comparable with that of the double
glazing industry. Like the double glazing industry, aggressive telesales, amazing
offers and third rate service are also common. It's hard to know where to turn.
Our long established and highly regarded hardware maintenance service delivers the
guaranteed fix times that your users demand, minimising downtime
and protecting your investment in hardware. In 2004 Syan was given the status of
IBM Premier Warranty Service Provider in recognition of our commitment
to IBM Intel platforms through training, spares and demonstrable customer satisfaction.
We cover desktops, laptops, workstations, Intel servers, printers and all manner
of peripherals, with guaranteed fix times ranging from 2 to 16 working hours.
Our maintenance and support operation is truly nationwide with a central repair
and refurbishment centre in Telford and engineering teams located throughout the
country.
If a maintenance contract doesn't suit you, we can provide on site or in-house repair
services on an ad-hoc basis.
Our unique approach in this highly competitive market has helped us to win household
name customers such as Jaguar, Honda, Epson and others. Not only do we win these
contracts, but also retain them year on year. But don't be put off if you're not
a multinational! A large proportion of our maintenance business is with small or
medium sized companies, some of which have been with us for over 10 years. Everybody
receives the same high standard of service.